Returns & Refund

Cancellation Right

Consumers have a cancellation right as described in the cancellation instructions. Companies are not afforded cancellation rights.

Cancellation Instructions

Consumers have 14 days to use their cancellation right.

Cancellation Right

You have the right to cancel this agreement without cause within 14 days.

The cancellation deadline is 14 days from the day that you, or a named third party other than the carrier, have taken the product into your possession.

To enforce your cancellation right you must inform Cashewbert, inh. Anderson Santos Silva, Edisonstr. 29a, 12459, Berlin, [email protected], Tel: 004917631114566 in a clear statement (f.e. by mailed letter, telefax, or e-mail) about your decision to cancel this agreement. You may use the cancellation template included here, but this is not required.

To honor the cancellation deadline, it is simply required that you inform us of your intent to cancel prior to the end of the deadline.

Consequences of Cancellation

When cancelling this agreement, we are required to refund your entire payment, including shipping costs (excluding costs incurred when choosing a delivery method other than our affordable standard delivery), without delay and within 14 days of the day in which your cancellation was received. This refund is performed with the same payment method that you chose for your original transaction, unless you agreed upon something else with us; in no case will you be fined due to your refund. We may refuse to refund you until the returned product has been received, or upon your furnishing of evidence, that the product has been shipped back, depending on which occurs first.

The products must be returned promptly and within 14 days of the day that you sent in your cancellation notice. The deadline is met, if the products are sent prior to the expiration of the 14 days. You are responsible for the return shipping costs. You must only reimburse for any loss in product value, if this loss in value can be ascribed to your poor handling of the products, and is not related to the composition, characteristics, or function of the product. 

  • The following agreements do not have a cancellation policy: 
  • Agreements for the delivery of sealed products, that are not suited for return if opened, due to health o hygienic reasons.

Cancellation Template

(If you wish to cancel your agreement, please fill out the following template and return it to us.)

– To Cashewbert inh. Anderson Santos Silva, Wendenschloss Str. 410A, 12557 Berlin, [email protected]

– Herewith I/we (*) cancel the agreement made by me/us (*) pertaining to the purchase of the following goods/ services (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only for written cancellation)

– Date

(*) Delete what is not required.